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Experimental Instrument
Health // PSQ18 Open Access

Patient Satisfaction Questionnaire — Short Form

18-item scale measuring patient satisfaction with healthcare across seven dimensions: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and access/convenience.

Estimated Time
~5 mins
Instrument Scale
Standardized Items
Administration
Self-Administered
Scoring Engine
Automated Real-Time

Scale Overview & Construct

18-item scale measuring patient satisfaction with healthcare across seven dimensions: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and access/convenience.

Psychometric Instrument Likert Self-Report Dimensional Breakdown Server-Side Validated

Purpose & Measurement Objectives

18-item scale measuring patient satisfaction with healthcare across seven dimensions: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and access/convenience. Based on your answers to its 18 items, you'll get a breakdown across its 7 component areas as well as an overall picture, showing where the pattern is strongest for you. Taking it helps you put a number and a pattern to something you may have only had a vague sense of before.

Instrument Specifications

Target Population
Teachers, Educators & Faculty
Administration Format
Self-Administered
Intended Domain / Purpose
Research & Empirical Study
Recommended Age Bracket
Adults (18+ yrs)
Duration & Pacing
5 Minutes (Self-Paced)
Access License
Open Creative Commons

Academic Citation & Instrument Provenance

When referencing this instrument in research, academic theses, or clinical institutional audits, please cite the original author publication:

License: Public Domain. Citation: Marshall, G. N., & Hays, R. D. (1994). The Patient Satisfaction Questionnaire Short-Form (PSQ-18). RAND Corporation. This is not a diagnostic tool.

Governance, Boundaries & Ethical Use

Construct Boundaries & Interpretive Limitations

Imported from the OpenScales open item-bank project. This specific digital implementation has not been independently clinically validated by PsiQ — scores are for self-reflection, research, and educational purposes only, and are not a diagnosis.

License: Public Domain. Citation: Marshall, G. N., & Hays, R. D. (1994). The Patient Satisfaction Questionnaire Short-Form (PSQ-18). RAND Corporation. This is not a diagnostic tool.

Free
Open Psychometric Access
OPEN ACCESS
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  • Immediate server-side scoring and dimensional profile
  • Official downloadable diagnostic PDF report
  • Zero ads • Anonymous & encrypted response storage
  • Experimental Instrument psychometric calibration
Identifier PSQ18
Category Health
Scale Standard Standardized
License Status CC BY 4.0 Open Scale
PsiQ Psychometric ID #213
Patient Satisfaction Questionnaire — Short Form
Free Open Access
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