Scale Overview & Construct
18-item scale measuring patient satisfaction with healthcare across seven dimensions: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and access/convenience.
Purpose & Measurement Objectives
Instrument Specifications
Academic Citation & Instrument Provenance
When referencing this instrument in research, academic theses, or clinical institutional audits, please cite the original author publication:
Governance, Boundaries & Ethical Use
Imported from the OpenScales open item-bank project. This specific digital implementation has not been independently clinically validated by PsiQ — scores are for self-reflection, research, and educational purposes only, and are not a diagnosis.
License: Public Domain. Citation: Marshall, G. N., & Hays, R. D. (1994). The Patient Satisfaction Questionnaire Short-Form (PSQ-18). RAND Corporation. This is not a diagnostic tool.
Frequently Asked Questions
What is the Patient Satisfaction Questionnaire — Short Form?
18-item scale measuring patient satisfaction with healthcare across seven dimensions: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and access/convenience.
How long does the Patient Satisfaction Questionnaire — Short Form take?
It takes about 8 minutes to answer all 18 questions. You can go at your own pace.
Is this test free, and is it available in Hindi?
Yes, it is free with a PsiQ account. The questions and answer options are available in English, Hindi and Hinglish.
Can this test diagnose a condition?
No. Online self-report scales are for self-reflection, education and research, not diagnosis. If you are worried about your mental health, please speak to a qualified mental-health professional.